Your Bank Wasn't Built For Your Business. Vellis Is.

Yes. Vellis supports multi-currency processing so players pay in their local currency at checkout. Exchange rates reflect live market conditions - no hidden margins or opaque fees added on top.

Yes. Vellis infrastructure is built for high-volume, high-frequency operations. Volume spikes - during game launches, tournaments or promotional periods - are accounted for in your setup, not treated as a risk flag.

When a chargeback occurs, you have a direct point of contact at Vellis - not a generic support queue. We review the case with you, help gather the relevant documentation, and manage the process on your behalf.

Vellis helps gaming operators build payment setups that can support cards, digital wallets, bank-based payments, regional alternative payment methods and, where permitted, cryptocurrency payments. The exact payment mix depends on the operator's markets, player locations, business model, transaction profile and the capabilities of approved payment partners. As an authorized provider, Vellis assesses each gaming business individually rather than assuming the same payment stack works everywhere. This helps operators create payment coverage around the methods their players are most likely to use while keeping infrastructure aligned with market-specific requirements and payment partner approval.

Apple Pay and Google Pay can be incorporated into gaming payment flows where they are supported by the underlying payment infrastructure, approved payment partners, territory and merchant profile. Mobile wallets can reduce checkout friction because eligible players can complete purchases without repeatedly entering card details. This can be useful for mobile games, virtual items, downloadable content and other in-game purchases. Vellis helps operators assess whether these wallets are available for their specific setup and how they can operate alongside cards and other payment methods. Availability remains subject to market, technical and payment partner requirements.

Regional payment coverage can include methods such as Boleto, PIX, iDEAL, KakaoPay and other locally preferred bank-based or wallet payment options where supported by approved payment partners. Availability depends on the player's country, the operator's merchant profile, jurisdictional requirements and the payment infrastructure being used. Vellis does not assume every alternative payment method is available to every gaming operator. Instead, it helps businesses assess regional demand and build suitable payment coverage market by market. Operators planning multi-region payment infrastructure can learn more on the Vellis Gaming page.

Cryptocurrency payments may be incorporated into a gaming payment setup where the operator's business model, target jurisdiction and approved payment partners allow them. Availability is not universal, and operators need to consider applicable compliance requirements, transaction monitoring, player verification and the rules governing each market they serve. Vellis can help eligible gaming businesses assess cryptocurrency payment infrastructure alongside traditional options such as cards and bank-based payments. This can expand payment choice without requiring the operator to rely entirely on digital assets. Crypto acceptance remains subject to individual review and the capabilities of the approved payment infrastructure.

High-volume micro-transactions require payment infrastructure designed around frequency as well as transaction value. A gaming platform processing thousands of low-value purchases can have very different requirements from a business processing fewer, higher-value payments. Vellis reviews expected ticket size, transaction count, monthly volume, player geography and payment behaviour when assessing suitable infrastructure. Operators should also monitor approval rates, payment costs, fraud patterns, refunds and chargebacks because small transactions can create significant aggregate exposure at scale. The goal is to support frequent in-game purchases without adding unnecessary friction to the player payment experience.

Recurring billing can support gaming products such as memberships, premium access, game passes, season subscriptions and other repeat-payment offerings where the approved infrastructure supports recurring transactions. Vellis helps gaming operators assess payment setups for scheduled billing, stored payment credentials and repeat payment flows. Operators should also provide clear subscription terms, obtain appropriate customer consent and make renewal and cancellation conditions easy to understand. As subscriptions scale, businesses should monitor renewal approval rates, failed payments, cancellations and chargebacks. The precise recurring billing setup depends on the gaming model, target markets and the capabilities of approved payment partners.

Gaming businesses can use mixed billing models where the approved payment infrastructure supports recurring subscriptions, in-game transactions and one-off purchases. For example, a player may pay for a monthly membership while separately purchasing virtual currency, downloadable content or premium features. These transaction types should be tracked independently because they can have different purchase frequencies, ticket sizes, refund behaviour and chargeback patterns. Vellis helps operators assess how these billing flows can operate within one broader payment structure. Gaming businesses considering more complex billing models can explore Vellis' payment approach on the Vellis Gaming page.

Battle passes and other time-limited gaming products can use one-off or recurring billing depending on how the commercial offering is structured. A single seasonal purchase should be clearly distinguished from a subscription that renews automatically for future periods. Vellis helps gaming businesses assess payment infrastructure suitable for the chosen billing model and supported payment methods. Operators should clearly communicate the price, access period, renewal conditions and cancellation rules before the player completes the transaction. Clear billing terms can reduce confusion and help limit avoidable disputes relating to time-limited content, recurring access or automatic renewals.

Subscription renewals can fail because of expired cards, insufficient funds, issuer declines, changed account information or other payment conditions. Gaming operators should have workflows for identifying failed payments and giving players a clear opportunity to update their payment method or complete payment again. Where supported by the approved payment infrastructure, recurring billing setups may include retry logic and payment recovery workflows. Vellis helps operators assess the infrastructure required to support these processes. Monitoring decline reasons, recovery rates and repeated renewal failures can help gaming businesses identify where recurring revenue is being lost and improve subscription payment operations.

Family plans and shared account billing may be supported where the commercial model and approved payment infrastructure allow a primary account holder to pay for access used by multiple authorised users. Operators should clearly define who is responsible for payment, what the plan includes and how renewals, upgrades, cancellations and additional purchases are handled. Controls may also be needed for in-game spending by secondary account users. Vellis can help gaming operators assess recurring and one-off payment infrastructure for these models. Learn more about payment solutions for different gaming business models on the Vellis Gaming page.

Vellis can help gaming operators structure payout workflows so that required KYC checks are completed before funds are released. The level of verification depends on applicable regulatory requirements, player jurisdiction, transaction value, account behaviour and the requirements of approved payment partners. Where applicable, player screening may also include OFAC requirements. Vellis supports the payment and verification infrastructure around these processes, while the gaming operator remains responsible for meeting the licensing, compliance and player-protection obligations that apply to its business. Building verification into the payout workflow can reduce manual intervention and help operators manage withdrawals more consistently.

A tiered verification model may be possible where it is permitted by the operator's regulatory framework and compliance procedures. This can involve light KYC for eligible lower-risk activity and enhanced KYC when players reach defined transaction, withdrawal or risk thresholds. However, light KYC cannot be used to avoid verification that is mandatory under applicable rules. Each player must receive the level of verification required by the relevant jurisdiction and approved payment partners. Vellis can help operators structure payment infrastructure around these verification stages. More information about gaming payment operations is available on the Vellis Gaming page.

No responsible payment setup can guarantee that growth from EUR 500k to more than EUR 5 million per month will never trigger additional review. A significant increase in processing volume materially changes the merchant profile and may require updated underwriting, documentation or processing capacity. Operators should communicate expected growth early and keep forecasts aligned with actual business plans. Vellis helps gaming businesses prepare for scaling by reviewing expected volumes, markets, payment methods and transaction behaviour before growth creates operational pressure. Proactive planning can make volume increases easier to manage, but payment partner reviews may still occur as the business scales.