Your Bank Wasn't Built For Your Business. Vellis Is.

Yes. Vellis supports multi-currency processing so players transact in their local currency. Exchange rates reflect live market conditions - no hidden margins or opaque conversion fees added on top.[ TO VALIDATE ] Confirm that high-value B2B transaction limits are discussed during onboarding and that no blanket caps apply.

Yes. Vellis infrastructure is built for high-volume, high-frequency operations. Player transaction spikes - during major sporting events, tournament periods or promotional campaigns - are accounted for in your setup.

When a chargeback occurs, you have a direct point of contact at Vellis - not a generic support queue. We review the case with you, help gather the relevant documentation, and manage the process on your behalf.

The payment methods available through Vellis depend on the operator's licence, player markets, transaction profile and the capabilities of the relevant authorized provider. Depending on those factors, operators may be able to offer cards, bank-based payments, digital wallets and regional alternative payment methods. A method available in one market may not be available or suitable in another. Vellis helps operators assess which options fit each target region and how they connect with deposits, withdrawals, settlement and reconciliation. Final payment method availability remains subject to authorized provider approval and the regulatory requirements applying to the operator and its players.

Yes, bank-based payment methods may be available alongside cards where the operator, player market and authorized provider are eligible. Bank transfers can give players an additional deposit route and may be useful in markets where account-to-account payments are widely used. The exact setup depends on supported currencies, local payment rails, player verification requirements, banking relationships and authorized provider capabilities. Deposit options should also be considered together with withdrawals, reconciliation and settlement. Vellis can help structure a payment mix combining suitable card and bank-based methods while maintaining the controls required for regulated gambling operations.

Digital wallets commonly used by gambling customers, including Skrill and Neteller, may be available depending on the operator's licence, target market and authorized provider. Availability is not universal, and individual wallet services may apply their own country, transaction and merchant-category restrictions. Vellis therefore assesses wallet options as part of the operator's broader regional payment strategy rather than assuming that every wallet can be enabled in every market. Operators planning their payment method mix can review the broader Vellis approach to regulated gambling payment infrastructure on the Vellis gambling industry page.

Cryptocurrency payments may be considered where the operator is permitted to offer them and the relevant authorized provider supports the intended structure. Availability depends on the gambling licence, player jurisdictions, transaction model and the compliance requirements that apply to the activity. Appropriate KYC, AML, transaction monitoring and source-of-funds controls may also be required. Cryptocurrency should not be used to bypass gambling, banking or payment restrictions in a market. Vellis reviews crypto-related payment requirements individually and determines whether a suitable authorized provider and compliant operational structure are available for the operator's intended activity.

Alternative payment methods should be selected according to local player behaviour, payment infrastructure and regulatory requirements rather than deployed as one global configuration. A method that performs well in one country may have limited adoption or different eligibility requirements elsewhere. Vellis works with operators to map target markets, currencies, expected volumes, deposit requirements and withdrawal needs before identifying suitable options through authorized providers. This can include bank-based methods, digital wallets and regional payment rails where available. The goal is to create a market-specific payment mix while keeping settlement, reconciliation, risk controls and operational management coordinated across the wider gambling business.

Player deposit acceleration is about reducing unnecessary payment friction while keeping required gambling, fraud and compliance controls in place. Vellis can help operators review payment method coverage, routing structure, checkout considerations and authorized provider configuration to identify where legitimate deposits may be delayed or unnecessarily declined. Different markets may also benefit from different deposit methods rather than relying heavily on one card flow. Vellis does not remove required controls to increase approval rates. The focus is on building payment infrastructure that processes eligible transactions efficiently while remaining aligned with KYC, fraud prevention, responsible gambling and authorized provider requirements.

Player withdrawals should be designed alongside deposits from the start. Through suitable authorized providers, Vellis can help operators structure payout methods, verification workflows, reconciliation processes and operational procedures for returning funds to eligible players. The available withdrawal route can depend on the original deposit method, player location, currency, regulatory requirements and authorized provider capabilities. Operators also need clear procedures for reviewing exceptions or higher-risk transactions without creating unnecessary delays. For a wider view of payment infrastructure for regulated operators, visit the Vellis gambling industry page. Final payout availability and timing depend on the authorized provider and payment rail.

Automated KYC workflows can be incorporated into gambling payment operations where supported by the operator's technology and relevant authorized provider. However, KYC should not be treated only as a control for high-value transactions. Licensing requirements and internal risk policies may require verification earlier in the customer relationship or when specific risk triggers appear. Enhanced checks may then apply to higher-value, unusual or higher-risk activity. Vellis can help operators align payment infrastructure with existing verification processes so payment and compliance workflows work together. Exact thresholds and escalation rules should be set according to applicable requirements and the operator's compliance framework.

Payment infrastructure should work consistently with an operator's responsible gambling and self-exclusion controls. If a player is self-excluded or otherwise restricted, the operator's systems should prevent payment activity that is not permitted under its policies and regulatory obligations. Vellis can help operators assess how payment workflows and authorized provider integrations fit around these controls. Payment data may also support internal monitoring of unusual transaction behaviour, but it does not replace responsible gambling systems. The operator remains responsible for establishing and enforcing self-exclusion, deposit limits, customer interaction processes and other responsible gambling measures required under its applicable licensing framework.

Operators should not assume that processing can increase from EUR 500,000 to more than EUR 5 million per month without further review. Significant volume growth can materially change the profile originally approved by an authorized provider. The authorized provider may request updated financial information, processing statements, chargeback data, market breakdowns, compliance documentation or other underwriting information before approving higher volumes. Capacity should therefore be discussed before growth reaches the limits of the existing setup. Vellis can help operators prepare for scaling by reviewing projected volumes and authorized provider requirements in advance, reducing the risk of payment infrastructure becoming a bottleneck.